Calls Today
16
Matched Companies
15
Tickets Created
12
Avg Call Length
2m 28s
AI Triage Runs
12
Ticket Flow
Printer Offline Due to Cover Open Warning
Ice Games • Tom Food • +16692013367
Shared printer at Ice Games appears offline due to a printer-side "cover open" warning; caller was advised to close the cover, but resolution was not confirmed before the call ended.
Printer not printing despite ready status
ZZZ MSP Test Customer • Unknown requester • +17372041673
Shared printer incident: printer is powered on and ready with no visible warnings, and 'Use Printer Offline' was disabled, but follow-up is needed if it still does not print.
Printer offline and not working
ZZZ MSP Test Customer • Unknown requester • +17372041673
Shared printer incident: printer is reported offline/not working, basic power and hardware checks were completed, and follow-up troubleshooting is needed because the call ended before resolution was confirmed.
Printer not printing due to toner warning
ZZZ MSP Test Customer • Unknown requester • 415-279-6263
Shared printer incident: print jobs hang because the printer shows a toner warning and likely needs toner replacement or on-site assistance.
Caller reported a printer showing offline and not working. After basic checks and restarting the printer, the caller confirmed it was working again.
ZZZ MSP Test Customer • MSPTest customer • +17372041673
The caller from ZZZ MSP Test Customer reported that a printer was offline and not working. The agent guided the caller through basic printer checks and a power cycle, after which the caller confirmed the printer was working again.
Printer Offline on One User Computer
ZZZ MSP Test Customer • Hey • +17372041673
Single-user printer incident: the printer appears offline only on the caller's computer while other users can still print. Basic queue and Windows offline-setting checks were started, but resolution was not confirmed before the call ended.
Caller reported a device issue, initially stating the printer has never worked, but the conversation shifted to internet not working on only the caller's computer with no error message. The issue was not resolved on the call and was being prepared for escalation to support.
ZZZ MSP Test Customer • Unknown requester • +17372041673
Ticket creation blocked because a user-specific issue requires the caller's full name.
Printer Showing Offline on One Computer
ZZZ MSP Test Customer • Ellis • 131231234
Single-user printer incident: a network printer shows offline only on the caller's computer, and support follow-up is needed because no approved troubleshooting steps were available during intake.
Caller reported that their printer was not working, and the issue appeared to affect only this user. Basic printer troubleshooting was started, but the call ended before diagnostics or resolution could be completed.
ZZZ MSP Test Customer • Unknown requester • +17372041673
Ticket creation blocked because a user-specific issue requires the caller's full name.
Printer not responding to print jobs
ZZZ MSP Test Customer • VVMSP test customer • +17372041673
Single-user printer incident: caller reported a printer not responding to print jobs. Basic power-cycle and print queue checks were started, but the call ended before resolution and the specific printer was not identified.
External monitor not detected or displaying
ZZZ MSP Test Customer • Alice • 1231231234
Single-user monitor/display incident: external monitor is not detected or displaying after basic troubleshooting for power, input, cable reconnection, display mode, and Windows display detection.
Caller reported that an external monitor was not being detected. The call ended before troubleshooting could be completed, so the issue remains unresolved.
MSP Tester customer • Ava • +17372041673
Ticket creation blocked because the caller's company was not confirmed.
Voice Timeline
Your ticket is fully prepared
Jun 2, 12:09 PMThe ticket details were reviewed and saved. • 93% confidence • applied
Call ID: call_7f8f0beb1b2788465ae5e097f14
We're reviewing your ticket
Jun 2, 12:09 PMWe're reviewing the ticket details before the workflow finishes.
Call ID: call_7f8f0beb1b2788465ae5e097f14
Your ticket #7733 is ready
Jun 2, 12:09 PMThe ticket has been created and is ready for the next step.
Call ID: call_7f8f0beb1b2788465ae5e097f14
Retell call analyzed for Autotask ticket creation
Jun 2, 12:09 PMCaller reported that a printer was offline. Basic troubleshooting found the printer was powered on and showing a "cover open" warning; the caller was instructed to close the cover, but resolution was not confirmed before the call ended.
Call ID: call_7f8f0beb1b2788465ae5e097f14
We're creating your ticket
Jun 2, 12:09 PMWe're opening the ticket now.
Call ID: call_7f8f0beb1b2788465ae5e097f14
IT Glue lookup matched
Jun 2, 12:09 PMIT Glue lookup matched
We matched the company: Ice Games
Jun 2, 12:08 PMCompany lookup single_match
Matched inbound caller to Autotask contact by phone number
Jun 2, 12:07 PMMatched inbound caller to Autotask contact by phone number
Your ticket is fully prepared
Jun 2, 11:50 AMThe ticket details were reviewed and saved. • 98% confidence • applied
Call ID: call_5b051fc16ff8f90b1e1e317678e
We're reviewing your ticket
Jun 2, 11:49 AMWe're reviewing the ticket details before the workflow finishes.
Call ID: call_5b051fc16ff8f90b1e1e317678e
Your ticket #7732 is ready
Jun 2, 11:49 AMThe ticket has been created and is ready for the next step.
Call ID: call_5b051fc16ff8f90b1e1e317678e
Retell call analyzed for Autotask ticket creation
Jun 2, 11:49 AMCaller reported that their printer was not working. Troubleshooting confirmed the printer was powered on, had no visible warnings, was ready, and the 'Use Printer Offline' setting was turned off; further follow-up may be needed if it still does not print.
Call ID: call_5b051fc16ff8f90b1e1e317678e