Execution
Control when automatic triage is allowed to apply changes and what should happen when confidence is too low.
Set the minimum confidence needed before ticket updates are applied automatically.
Low-confidence triage no longer blocks the workflow. AI will add an internal note and leave ticket fields unchanged.
Ticket Type
Choose which existing Autotask ticket types AI is allowed to apply.
Category
Choose which existing Autotask categories AI is allowed to use.
Priority
Choose which existing Autotask priorities AI is allowed to apply.
Queue
Choose which existing Autotask queues AI is allowed to route tickets to.
Agent
Choose which existing Autotask agents AI is allowed to recommend.